Guests are required to clean up after themselves, wash their own dishes, keep living areas and bedrooms clean and tidy. Catering is not supplied, so guest must bring all food and drinks. A small general store is located approximately 3 km away from the lodge.

Over indulgence of alcohol, loud or unruly behaviour is not acceptable.

Consumption of food and drinks is only permitted in the lounge and dining areas.

Portillo lodge has a No Smoking policy inside lodge.

Children 5 years of age and under must share the same room as their parent or guardian. Guest must abide by the no party policy. Parents / Guardians are responsible for children under the age of 16 at all times. Guest must clean all kitchen benches after use, as well as putting away dishes from the dishwasher. All towels, linen (flat and fitted sheets) and pillowcases must be supplied by the occupant of the room. Towels and linen can be hired for an additional $15 per set.